GE Money Bank

Process of approving product non-conformities

"There are unclear process areas and their owners in the area of HR department. Process overlaps without clearly stated process owners are causing problems with internal communication and confusion of process users (employees)."

Our approach

  • Project duration: 2 months.
  • We applied Six Sigma and Business process management methodology. From initial discussion about the actual process split, through identification of problematic areas we developed overall HR process model with complex split of processes, process owners and process descriptions.

Project deliverables

  • Overall HR process model.
  • Internal process alignment without overlaps and unclear process owners
  • Description of each process, including process output and process customer identification.
  • Communication plan for internal process model communication to employees.